Rose Rocket, Inc. and its affiliates (collectively, “Rose Rocket,” “we,” “us,” or “our”) respect your privacy and are committed to protecting it by complying with this policy. 

By accessing a Rose Rocket website, registering for events, downloading content, obtaining information from us, communicating with us via email, in person, or through our websites (or service providers’ websites on our behalf), or information volunteered by you and/or by using any Rose Rocket software, including the Rose Rocket TMS (“Software”), you agree to this policy.

Scope of Our Privacy Policy

This policy covers how we treat the Personal Data we gather when a user accesses or uses our website, our Software or interacts with us. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules, or regulations. A “user” means anyone who uses or accesses a Rose Rocket website or our Software. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.

Information We Collect

We collect and use several types of information from and about you, including:

Category: Contact / Profile Data

• Contact information, such as name, mailing address, e-mail address, and telephone number

• Past requests that you may have made for information from us

• The products and/or services about which you have expressed an interest in obtaining further information or which you have purchased

• Your attendance at conferences or trade shows

• Data from any surveys or questionnaires that we may have provided to you

• User name or other similar identifier

• Billing and account information

Category: Billing & Payment Information

• Billing address, bank account information, credit card information, and other payment information

Category: Professional or Employment Related Data

• Biographical information such as job title, employer, professional associations, or regarding membership in industry trade groups

• Recruitment information such as your curriculum vitae, your education and employment history, details of professional memberships and other information relevant to potential recruitment or association to or with us

Category: Device / IP Data

• Unique IDs such as your mobile device identifier or cookie ID on your browser

• IP address and information that may be derived from IP address, such as geographic location

• Information about a device you use, such as browser, device type, operating system, the presence or use of apps, screen resolution, and the preferred language

Category: Analytics

• Site usage and session information

• Device Information including the IP address and other details

• Location information based on IP address

• Anonymized industry benchmarking information

Category: Geolocation and Related Driver App Information

• GPS vehicle location data, engine and diagnostic data, and mapping information

• GPS coordinates can be provided to a third party service provider

• Through the Driver App, drivers can manage delivery tasks, provide photographic evidence of pickups and drop-offs, and receive optimized routes through the app

We provide an opportunity for any user to unsubscribe or opt-out of contact for marketing purposes on an ongoing basis by using the unsubscribe mechanism at the bottom of our emails or sending an email to hello@roserocket.com.  

We collect various categories of Personal Data from different sources. You provide us with information directly when you use our products or services and give consent to share your information or when you contact us. Please note that if you provide personal information to us about other people (such as your customers, directors, officers, shareholders or beneficial owners), you must ensure that you have given those individuals an appropriate notice that you are providing their information to us and have obtained their consent to that disclosure. We may obtain publicly accessible information from public records. In addition, data may also be acquired from third parties, including service providers to Rose Rocket, who assist us in offering our products or services. Additionally, third parties might provide us with data that we make available through our products or services.  We may record customer care phone calls with notice to ensure quality of service, for dispute resolution, or for the training and development of our staff.

How We use Personal Data

We may, from time to time, use Personal Data that we collect from you (including through our Software) or that you provide to us to:

• contact you directly regarding our products, services and events;

• provide you with proper access to and use of our Software;

• help you use our Software;

• interact with you to provide customer service support;

• improving the quality and accuracy of our Software and our website;

• research the effectiveness of our websites and our marketing, advertising and sales efforts;

• tailor the content we display to you in our services and communications, including advertising, and offer products and services that we believe may be of interest to you;

• keeping you informed and up-to-date about our our products and services and events;

• sell or market our products and services to you;

• fulfilling our legal obligations, such as preventing, detecting and investigating security incidents; 

• to integrate with third parties you have asked us to integrate with, including for the purposes of providing geolocation, mapping services and accounting integrations;

• enforcing agreements with our customers and resolving disputes;

• comply with legal requirements and industry standards, detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal, and protect the rights of Rose Rocket, you, or others.

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated or incompatible purposes without providing you notice.

Rose Rocket Truck Driver App

The Rose Rocket Truck Driver App empowers drivers with a suite of tools tailored for the logistics workflow. Drivers can manage their delivery tasks, provide photographic evidence of pickups and drop-offs, and receive optimized routes directly through the app. It's a practical solution for managing detailed information about shipments, designed to streamline the process from start to finish.

Integrating background location tracking into the app offers dispatchers real-time operational insights. This feature is a strategic enhancement to ensure that the location of trucks is always accessible, providing a transparent and efficient flow of information for better fleet management and customer service. It’s about giving carriers the visibility they need, with minimal intrusion and maximum benefit. When drivers are assigned a work order (manifest), they have the option to initiate location tracking once they commence their work. Given that drivers are in transit and unable to interact with their phones, the tracking operates in the background, essential for prolonged trips that may span several days. As soon as the work on the manifest is completed, the app automatically ceases location tracking.  

Drivers using the Rose Rocket Truck Driver App can elect to share their location with the Software by toggling permissions within the Truck Driver App.  Only the location of active orders will show if location-sharing permissions are allowed.  When the location is shared, it is visible in the TMS where the order was last seen. 

How We Handle Your Data

We may disclose your Personal Data to the following third parties:

• Service Providers. We may share your information with service providers that we reasonably believe need the information to perform a technology, business, or other professional function for us, such as billing and collection, IT services, maintenance and hosting of our Software, payment processors, marketing partners, accounting, auditing, and tax services, and other professional services.  

• Analytics. We partner with analytics providers, who collect information via tracking technologies on our websites to assist us with measuring visits and traffic on our websites and the usage of our Software so we can measure and improve the performance of the sites and the Software.

• Advertising. We partner with third parties who assist us in serving advertising regarding the Software to others who may be interested in the Software, or who use cookies to display interest-based advertising to you. These third parties may use tracking technologies on our website or applications to collect or receive information from the website and elsewhere on the internet and use that information to target ads, or to better tailor communications to you. Third parties may allow other companies to access information about you so that they may market other products you may be interested in.

• Social Media. If you interact with us on social media platforms, the platform may be able to collect information about you and your interaction with us. If you interact with social media objects on our website (for example, by clicking on a Facebook “like” button), both the platform and your connections on the platform may be able to view that activity. To control this sharing of information, please review the privacy policy of the relevant social media platform.

• Affiliates. We share information with other entities in our corporate family, for purposes consistent with this Privacy Policy. 

• Corporate Event. We reserve the right to transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Policy.

• Legal. We share information where necessary to comply with applicable law, regulations, subpoenas, or to respond to requests from law enforcement agencies or other government authorities or third-parties, as required by law and without your consent when it is necessary to protect our customers, employees, or property; detect, prevent, or otherwise address fraud, security, or technical issues; in emergency situations; or to enforce our rights under our terms of service and policies.
  
  
  

Data that is Not Personal Data

We may create aggregated, de-identified or anonymized data from the Personal Data we collect including by removing information that makes the data personally identifiable to a particular user.  We may use such aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including to analyze, build and improve our Software and promote our business, provided that we will not share such data in a manner that could identify you.

Cookies

Cookies are small pieces of electronic data that can be sent to your computer or device to identify your web browser uniquely. We may put one or more of these cookies on your computer or device when you use our services. These cookies can help us connect your activity on our Services with information stored in your account profile or previous interactions, like saving your preferences. They're valuable for improving our Services by identifying what interests you, tracking trends, and storing frequently accessed information. You can adjust your browser settings to block cookies following your browser's instructions but disabling them may cause some features to work incorrectly. Additionally, our web pages may contain web beacons or pixels, which are electronic files that count page visitors, track website activity, identify specific cookies on accessing devices, or gather related information, often associated with your browser, device ID, or IP address.

You can find more information about managing cookies for all the commonly used internet browsers by visiting www.allaboutcookies.org. This website will also explain how to delete cookies already stored on your device.

We have implemented Google Analytics and impression reporting for our client sites, which tracks and manages cookie information so that we can provide you with site analytics data through Rose Rocket Desktop and Rose Rocket Web. This information is not used for advertising purposes.

Data Security

The security of your personal information is important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Software, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Accordingly, any transmission of personal information by you to us is at your own risk.

Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Under some circumstances, we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent. 

Children Under Age 13

Our website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at hello@roserocket.com.

Accessing and Correcting Your Personal Information

Please keep us informed if your personal information changes. You have the legal right to request access to and correction of your personal information in our possession.

To review, verify, correct, or withdraw consent to the use of your personal information, please send an email address set out below. We'll do our best to accommodate your request. However, please note that we may refuse changes if they violate any laws, legal requirements, or accuracy standards.

We may request specific information to confirm your identity and ensure your right to access or modify your personal information. Applicable laws may permit or require us to deny access to certain portions or all of your personal information, or we may have deleted, erased, or anonymized your data as part of our record retention policies. We will explain the reasons if we cannot provide access, subject to legal or regulatory restrictions.

Withdrawing Your Consent

Where you have provided your consent to us collecting, using, and transferring your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at the contact details set out below. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

Changes to Our Privacy Policy

Our policy is to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account or through a notice on our website.

We include the date the privacy policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our website and this privacy policy to check for any changes.

Contact Information and Challenging Compliance

We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact us at: 

Privacy Officer
37 Front St E #200, Toronto, ON M5E 1B3
privacy@roserocket.com

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, compliance with this policy, and applicable privacy laws. Please contact our Privacy Officer using the above contact information to discuss our compliance with this policy.